• Children under 90 cm in height can enter for free.
• Children between 90 cm and 130 cm are eligible for the child rate ticket.
• Anyone taller than 130 cm will be charged at the adult rate.

From our given pickup area point

See Availability

PickUp Time Start : 08:00| PickUp Time End: 08:00 | Booking Cutoff : 08

• Kindly keep us updated with your room number after checking into the hotel.
• Make your service bookings with utmost care.
• Always read through the inclusions and exclusions meticulously.
• Be punctual and wait in the hotel lobby 15 minutes before the specified voucher time to start.
• If you arrive late, your booking may be rescheduled to a later time if space is available. Otherwise, it will be automatically canceled with a 100% charge.
• Please note that the driver might experience delays of up to 15-45 minutes due to traffic or unexpected circumstances.
• You won't need to display a physical voucher; just present your mobile voucher or booking confirmation on your mobile device to our guide.
• Keep in mind that the activity's timing may be impacted by factors like weather, equipment maintenance, or safety protocols.
• Sun Leisure World reserves the right to cancel any booking in the event of adverse weather conditions or natural disasters.

Confirmation:

You will receive a confirmation of your booking's availability within 1 minute of booking. Most bookings are auto-confirmed, and we'll send you the voucher via email.

• Auto Pre-Paid Booking: Any auto pre-paid booking is automatically confirmed when you pay through our payment gateway system.
• Partial Payment: All bookings with partial payment are non-refundable and confirmed automatically.
• Pay Later Booking: Bookings where you've chosen to pay later are not confirmed until you provide us with your room number and hotel check-in information.

Our Customer Service Representative will confirm pick-up times and guide numbers for tours at least 12 hours before the tour (in the case of Join Tours).

For all Private Tours, pick-up details are already provided in our itinerary. If you don't receive an email from us, please check your Spam folder or notify us via email.

Please send us your room number and local contact number, if applicable, to [email protected] along with your booking confirmation number.

• Please show this ticket at the ticketing counter.
• This ticket is only valid for the booked date and time.