• Free entrance for children below 100cm
• Child ticket is only applicable for children 100-140cm (must be between 2-12 years old)
• Children aged 0-2 can join the tour for free provided they do not occupy an additional seat
• Children aged 3-8 would be charged 75% of the tour's rate.
• Children over 8 would be considered adult

From our given pickup area point

See Availability

PickUp Time Start : 08:00| PickUp Time End: 08:00 | Booking Cutoff : 08

• Please book this tour at least 8 hours in advance.
• Accident insurance is included.
• Hotel pick-up is provided. 

Confirmation

• You will receive booking confirmation within 1 minute of placing your order. Most bookings are auto-confirmed, and we will send the voucher via email.
  • Auto Pre-Paid Booking: Automatically confirmed when payment is made through our payment gateway.
  • Partial Payment: All bookings made with partial payment are non-refundable and automatically confirmed.
  • Pay Later Booking: Not confirmed unless you update us with your room number and hotel check-in information.
• Pick-up time and guide details will be shared by our Customer Service Representative 12 hours before the tour date (for join tours).
• For private tours, all pick-up points are already mentioned in the itinerary.
• If you do not receive an email, please check your Spam folder or contact us.
• Kindly share your room number and local contact number (if available) along with your booking confirmation number at rsvn@sunleisrueworld.com.

Additional Information

• Tours are available almost every day. In case of urgency or cancellation, we will inform you at least 12 hours before tour time. Our Customer Service Representative may suggest another day or provide a refund.
• This tour is available in English. For private tours, other languages such as Chinese, Japanese, and Korean can be arranged. Please specify your preference when booking.
• Please wait in the hotel lobby 15 minutes before the pick-up time stated on your voucher.
• If you arrive late, your booking may be re-scheduled (subject to availability). If not, it will be considered a no-show and charged 100%.
• Drivers may arrive 15–45 minutes late due to traffic or unforeseen delays.
• You do not need a printed voucher—simply show your mobile voucher or booking confirmation to the guide.
• Tour times may be affected by factors such as weather, maintenance, or safety requirements.
• Sun Leisure World reserves the right to cancel any booking due to bad weather conditions or natural disasters.

• Please show this ticket to the tour guide and driver.
• This ticket is only valid for the booked date.