• Children aged 4-10 years or less than 130 cm in height will be charged according to the child rate.
• Infants aged 0-3 years will be allowed free of charge, provided they do not occupy seats.

From our given pickup area point

See Availability

PickUp Time Start : 08:30| PickUp Time End: 08:30 | Booking Cutoff : 08

Confirmation:

You will receive confirmation of your booking's availability within 1 minute of booking. Most bookings are auto-confirmed, and we will send you the voucher via email.

• Auto Pre-Paid Booking: Any auto pre-paid booking is confirmed automatically when paying via our payment gateway system.
• Partial Payment: All bookings with partial payment are non-refundable and confirmed automatically.
• Pay Later Booking: Any booking where you have selected to pay later is not confirmed until you provide us with your room number and hotel check-in information.

Our Customer Service Representative will confirm the pick-up time and guide details for tours at least 12 hours before the tour date (for join-in tours). For all private tours, all pick-up points are already mentioned in our itinerary. If you do not receive an email from us, please check your Spam folder or notify us via email. Please send us your room number and local contact number, if available, to [email protected] with your booking confirmation number.

Additional Information:

• Our tours are available almost every day. In case of any urgency or cancellation, we will inform you at least 12 hours before the tour time. Our Customer Service Representative may suggest an alternative date or refund your money immediately.
• This tour is available in English only, but you can request a private tour in different languages such as Chinese, Japanese, and Korean. Please specify your preferred language when booking a private tour.
• Please wait in the hotel lobby 15 minutes before the time specified on this voucher to start.
• Any delay on your part may be re-allocated to a later time if available. Otherwise, it will be auto-canceled with a charge of 100%.
• The driver may be late by 15-45 minutes due to traffic or other unforeseen circumstances.
• You do not need to show a printed voucher. Simply show the mobile voucher or booking confirmation on your mobile device to our guide.
• Please note that the activity time can be affected by several factors including weather, equipment maintenance, or safety protocols.
• Sun Leisure World reserves the right to cancel any booking due to bad weather conditions or natural disasters.